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1. Returns & Refund Eligibility
We accept refunds only under the following conditions:
✔ The item arrived damaged or defective
✔ You received the wrong item
✔ The product never arrived (confirmed by tracking)
To request a refund, contact us within 7 days of receiving your order with photo/video proof.
2. Items Not Eligible for Refunds
For hygiene and safety reasons, cosmetics and beauty products cannot be returned or refunded if:
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They have been opened
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They have been used
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You do not like the product texture/scent
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The issue is due to delayed shipping
3. Order Cancellation
Orders can only be canceled within 6 hours of purchase. After that, we cannot cancel because processing begins with our supplier.
4. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account
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Contact your bank or payment provider
Refunds may take 5–10 business days.